Terms and Conditions of Use for the sbutogel Platform

This Terms and Conditions document ("Terms") constitutes a binding agreement between you ("User" or "Member") and sbutogel ("Platform", "We", "Company") regarding the use of the website, mobile app, and all services provided under the sbutogel brand. These Terms take effect from the date you register an account or begin using our platform.

1Acceptance of Terms and Conditions

By accessing or using the sbutogel platform in any way — whether through our official website, mobile app, or any related channel — you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions and our Privacy Policy, which form part of this agreement.

These terms apply to all sbutogel platform users, including unregistered visitors, registered members, and anyone accessing our content or services. If you are registering on behalf of a company or organisation, you represent that you have the authority to bind that entity to these terms.

• These terms are interpreted in accordance with applicable laws and may be updated from time to time.
• The latest version of the Terms and Conditions is always available on this page and supersedes all previous versions.
• Any material changes will be communicated to registered members via email or in-platform notifications.

2Account Eligibility and Registration

2.1 Age Requirement

Use of the sbutogel platform is restricted to individuals who are 18 years and above only. By registering an account, you confirm that you meet this minimum age requirement. sbutogel reserves the right to request age verification at any time, and any account found to have been registered by an underage individual will be closed immediately and all balances therein may be forfeited.

2.2 Registration and Identity Verification (KYC)

During registration, you are required to provide accurate, complete, and up-to-date information. sbutogel enforces strict Know Your Customer (KYC) procedures to comply with anti-money laundering regulations. Identity verification documents that may be required include:

• Valid Malaysian identity card (MyKad) or passport.
• Proof of current residential address, such as a utility bill or bank statement.
• A selfie or recent photo of the account holder in certain cases.

2.3 Account Information

You are responsible for ensuring that all information provided during registration is accurate and up to date. Any changes to personal details such as email address, phone number, or banking information must be updated through the account settings section or by contacting our support team.

3User Account Management

3.1 Password Security

You are fully responsible for all activity that occurs within your account. It is important that you:

• Choose a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your password with anyone, including family members.
• Enable Two-Factor Authentication (2FA) for an added layer of security.
• Log out of your account after every session, especially when using a shared device.

Sbutogel shall not be held liable for any losses arising from unauthorised access to your account as a result of your own negligence in safeguarding your login credentials.

3.2 Temporary Account Freeze

If you suspect your account has been accessed by an unauthorised party, please contact our 24/7 support team immediately via Live Chat. We will assist in freezing your account and carry out an investigation promptly.

4Fund Deposits and Withdrawals

4.1 Deposit Methods

Sbutogel supports a variety of deposit methods convenient for Malaysia users, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, and interbank transfers. All deposits are processed in real time and credited to your account instantly upon confirmation.

4.2 Withdrawal Conditions

Fund withdrawals are subject to the following conditions:

• The registered bank account must be in the same name as the sbutogel account.
• The KYC verification process must be fully completed before your first withdrawal is processed.
• Withdrawals are processed within 1 to 3 business days, depending on the chosen method and internal review requirements.
• The minimum withdrawal amount is RM 50 per transaction.

4.3 No Hidden Fees

Sbutogel does not charge any processing fees on standard deposits or withdrawals. However, third-party financial institutions may impose their own charges that are beyond our control.

5Bonuses, Promotions and Special Offers

5.1 General Bonus Terms

All bonuses and promotions offered by sbutogel are subject to specific wagering requirements. It is your responsibility to read and understand the terms of each promotion before accepting it. In general:

• Welcome bonuses cannot be withdrawn directly and are subject to the specified wagering requirements.
• Bonuses are valid for one account per user, per device, and per IP address.
• Sbutogel reserves the right to cancel bonuses in the event of misuse or any attempt at fraud.
• The bonus validity period is as stated in the respective promotion terms.

5.2 Loyalty Program

Active sbutogel members are eligible to join our loyalty program, which offers a range of exclusive benefits including cashback, monthly rewards, and access to VIP promotions. Loyalty points are accumulated based on wagering activity and cannot be transferred between accounts.

6General Betting Rules

All bets placed on the sbutogel platform are final once confirmed by the system. No cancellations can be made after a bet is accepted. You agree that:

• The outcome of every game is determined by a certified, independently audited random number generator (RNG).
• All outcomes determined by the sbutogel system are final and cannot be disputed unless a verifiable technical error has occurred.
• Sbutogel reserves the right to void or revise any wagers affected by technical disruptions, pricing errors, or other exceptional circumstances.
• Bets placed using bonus balance are subject to the maximum betting limits specified in the bonus terms.

7Prohibited Activities

Using the sbutogel platform for the following purposes is strictly prohibited and may result in immediate account closure, forfeiture of all balances, and legal action:

• Fraud and manipulation: Any attempt to defraud the system, exploit software bugs, or manipulate game outcomes.
• Money laundering: Using the platform to conceal or disguise the source of illicit funds.
• Use of bots or automated software: Using scripts, bots, or third-party software to automate betting or account activity.
• Collusion: Colluding with other players to gain an unfair advantage in multiplayer games.
• Bonus abuse: Registering multiple accounts or using false identities solely to claim bonuses repeatedly.
• Threats or harassment: Harassing, threatening, or behaving abusively toward staff or other players on the platform.

8Privacy and Data Protection

Sbutogel takes user privacy very seriously. All personal data collected during registration and platform use is protected with 256-bit SSL encryption and stored on secure servers that comply with international security standards.

Your data is used solely for account management, transaction processing, identity verification, and service improvement purposes. sbutogel will not sell, rent, or disclose your personal data to third parties without your consent, except where required by law.

For more information on how we handle your personal data, please refer to Privacy Policy in full.

9Account Closure and Suspension

9.1 Closure by User

You may close your account at any time by contacting our support team. Prior to closure, all eligible balances will be processed for withdrawal in accordance with standard procedures, subject to the applicable withdrawal conditions.

9.2 Closure by sbutogel

Sbutogel reserves the right to suspend or close a user account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Confirmation that the user is under 18 years of age.
• Confirmed fraudulent activity or money laundering.
• Request from legal authorities or regulatory bodies.
• Account inactivity exceeding 12 consecutive months.

10Claims and Dispute Resolution

If you have any complaints or disputes regarding your use of the platform, transactions, or game outcomes, please follow the procedure below:

1. Step One: Contact our 24/7 customer support team via Live Chat, including full details of your dispute.
2. Step Two: If the issue is not resolved within 5 business days, escalate it to the management team via our official email.
3. Step Three: Disputes that cannot be resolved internally will be referred to a mutually agreed independent arbitration body.

All disputes must be submitted within 90 days from the date of the incident. Claims submitted after this period will not be entertained.

11Limitation of Liability

To the extent permitted by applicable law, sbutogel shall not be liable for any indirect, incidental, or consequential losses arising from the use of or inability to use our platform, including but not limited to:

• Financial losses resulting from betting outcomes.
• Service disruptions due to system maintenance or unforeseen circumstances.
• Unauthorised access to your account resulting from your own negligence.
• Transaction processing delays due to third-party factors.

Sbutogel's total liability to you under any circumstances shall not exceed the amount you have deposited in the 30 days preceding the relevant claim.

12Amendment of Terms and Conditions

Sbutogel reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. However, for material amendments that significantly affect user rights, we will:

• Sending email notifications to all registered members at least 7 days before amendments take effect.
• Display a prominent notice on the platform's home page for a reasonable period.
• Updating the "Last Updated" date at the top of this document.

Continued use of the sbutogel platform after any amendments take effect constitutes your acceptance of the revised terms. If you disagree with the changes, you have the right to close your account before the effective date.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Support Email: [email protected]
• FAQ: Visit the FAQ for quick answers to common questions.