Sbutogel Privacy Policy – Your Personal Data Protection

This Privacy Policy explains how sbutogel ("we", "the platform") collects, uses, discloses, and protects your personal information when you use our website, mobile app, or any services we provide. By using the sbutogel platform, you agree to the practices described in this Privacy Policy.

1Introduction and Scope of the Privacy Policy

Sbutogel is a licensed online betting and gaming platform. We understand that privacy is a fundamental right of every user, and we take this responsibility seriously. This Privacy Policy applies to all users of our platform, including visitors, registered members, and anyone who interacts with our services.

The scope of this document covers all information collected through the official sbutogel website, mobile apps for Android and iOS, customer support channels including Live Chat and email, and any marketing communications we send to you.

We encourage you to read this document carefully. If you have any questions, our support team is available via 24/7 Live Chat or our official email.

2Types of Personal Data We Collect

2.1 Information You Provide Directly

When you register an account or use our services, we collect the following information:

• Identity information: Full name, date of birth, MyKad or passport number.
• Contact information: Email address, mobile number, and residential address.
• Financial information: Bank account number, bank name, and registered payment method details.
• Verification documents: Copies of identity documents and proof of address for KYC verification purposes.

2.2 Information Collected Automatically

While you use the platform, our systems automatically record certain technical information:

2.3 Information From Third Parties

In certain cases, we may receive information about you from trusted third parties, such as identity verification service providers, financial institutions when processing your transactions, or social media platforms if you choose to register using your social media account.

3How We Use Your Personal Data

Sbutogel uses your personal data solely for the following legitimate and stated purposes:

• Account management: Creating and maintaining your account, processing registration and KYC identity verification.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Service provision: Enabling you to seamlessly access all games and features on the sbutogel platform.
• Platform security: Detecting and preventing fraud, money laundering, and suspicious activity.
• Customer support: Responding to inquiries, resolving complaints, and providing necessary technical assistance.
• Legal compliance: Fulfilling legal obligations, regulations, and directives from relevant authorities.
• Marketing communications: Sending promotional information, bonus offers, and platform updates — only if you have consented to receive them.
• Product enhancement: Analyzing usage patterns to improve the platform and overall user experience.

4Data Sharing and Disclosure

4.1 Trusted Third Parties

Sbutogel does not sell your personal data. However, we do share certain information with trusted third parties for platform operational purposes only, including:

• Payment providers: Local banks, e-wallet operators, and payment gateways to process your transactions.
• KYC service providers: Licensed identity verification companies that assist us in verifying user documents.
• Game providers: Third-party game studios providing slots, live casino games, and sports betting — shared data is strictly limited and controlled.
• Analytics services: Analytics tools that help us understand how users interact with the platform for improvement purposes.

4.2 Disclosure Required by Law

We may disclose your data to government authorities, regulatory bodies, or law enforcement agencies when legally required, such as by court order, financial crime investigation, or a request from Malaysia's Financial Intelligence Unit (UFIU).

5Data Security Measures

We implement a comprehensive range of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

• Data encryption: All sensitive data is encrypted using AES-256 standards, both in transit and at rest.
• Secure infrastructure: Our servers are protected by multi-layered firewalls, intrusion detection systems, and 24/7 monitoring.
• Access control: Access to user data is restricted to staff who require it to perform their duties only, applying the principle of least privilege.
• Two-factor authentication: Our internal systems use 2FA for all staff access to user databases.
• Regular security audits: We conduct regular penetration testing and security audits carried out by independent third parties.
• Staff training: All sbutogel staff undergo regular data protection and privacy training.

6Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you on return visits, remember your preferences, and deliver a more personalized experience.

6.2 Types of Cookies We Use

• Essential cookies: Required for core platform operations such as login, session security, and platform stability. These cookies cannot be disabled.
• Performance cookies: Collecting anonymized data on how users interact with the platform to help us improve our services.
• Functional cookies: Saving your preferences such as language, display settings, and game preferences.
• Marketing cookies: Used to display ads and offers relevant to your interests – only with your consent.

6.3 Managing Cookies

You can control and delete cookies through your web browser settings. Please note that disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's documentation.

7Your Rights as a User

Under Malaysia's PDPA and global data protection best practices, you have the following rights regarding your personal data that we hold:

8Data Retention Period

Sbutogel retains your personal data only for as long as necessary to fulfill the purpose of collection or as required by law. Below are our data retention guidelines:

• Active account data: Retained for the duration of your active account and for a number of years after account closure for compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• KYC documents: Retained for the duration of the active account period and 5 years after account closure.
• Support communication logs: Retained for 2 years from the date of last interaction.
• Analytics data: Anonymised data is retained for 2 years for trend analysis and product improvement purposes.

When data is no longer needed, we will securely delete or anonymise it using industry-recognised methods to ensure it cannot be recovered.

9Cross-Border Data Transfers

As an online platform, some of your data may be processed or stored on servers located outside Malaysia. When this occurs, sbutogel ensures that:

• All cross-border data transfers are carried out with protections equal to or exceeding those required under Malaysia's PDPA.
• Legally binding and appropriate data transfer agreements are signed with all overseas data recipients.
• Data transfers only occur to countries or entities that provide adequate data protection.

10Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the platform
• FAQ: Visit the FAQ for a quick response

We are committed to responding to all privacy-related inquiries within 14 working days. For more complex complaints requiring in-depth investigation, we will keep you updated on the resolution progress periodically.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia as provided under PDPA 2010.

This Privacy Policy was last updated on January 2026 and supersedes all previous versions. We encourage you to review this page from time to time to stay informed about how we protect your information.